Cancellation & Refund Policy

This policy outlines the terms and conditions for cancellations and refunds associated with advertising campaigns. It aims to maintain transparency and ensure fair practices for both the customer and Ad Avatar (“LLP”).

1. Campaign Cancellation Policy

1.1 Cancellation Requests

All cancellation requests must be submitted through the customer dashboard.
Cancellation requests should include:
- Campaign Name/ID
- Reason for cancellation
- Requested cancellation date

1.2 Cancellation Fees

Before Campaign Starts

More than 30 days before
Campaign Start Date

15-30 days before
Campaign Start Date

8-14 days before
Campaign Start Date

7 days or less before
Campaign Start Date

Cancellation Charges

5% of campaign value

20% of campaign value

40% of campaign value

50% of campaign value

After Campaign Starts

Less than 50% campaign
duration completed

More than 50% campaign
duration completed

8-14 days before
Campaign Start Date

7 days or less before
Campaign Start Date

Cancellation Charges

70% of campaign value

100% of campaign value

Note: Credit Note will be issued against the cancelled campaign’s invoice and GST will be adjusted accordingly.
TDS, if applicable, will have to be calculated and revised by the customer for the cancelled campaign and the customer must provide a revised TDS certificate to process the refund.
1.3 Non-Cancellable Campaigns

Campaigns booked with a “no-cancellation” clause or at discounted rates/promotions are non-cancellable.

1.4 Third-Party Services

If your campaign involves third-party services (e.g., screen rentals, external agencies), their cancellation policies will apply in addition to our terms.

2. Refund Policy

2.1 Refund Process

Approved refunds will be processed within 10-15 business days of approval.
Refunds will be issued to the original payment method unless otherwise requested and agreed upon.

2.2 Non-Refundable Charges The following charges are non-refundable:

Processing fees
Creative design or production costs incurred before cancellation
Any government taxes or levies applied to the campaign

2.3 Refund Denials
Refunds may not be granted in the following cases:

Campaign violations of the terms and conditions (e.g., providing false information, submitting non-compliant content).
Cancellations made after the campaign duration has exceeded 50%.

3. Exceptions

In the case of force majeure events (e.g., natural disasters, government-imposed restrictions), cancellation requests will be reviewed on a case-by-case basis, and refunds or credits may be provided at the company’s discretion.

4. Modifications to the Policy

The LLP reserves the right to amend this policy at any time. Updates will be communicated via the LLP website.

5.Contact Information

For inquiries or disputes, please contact:
Email: info@adavatar.in
Phone: +91 99205 22312